Michael's Fuct my Frame Job and my print
- Patillac13
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That's awful, man!
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- ChapPKP
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The guy was like "you got that framed to years ago, why didnt you bring it in sooner?" i tried to explain that I normally dont take prints out of the frame after i get it custom framed to make sure the print is okay. Then the framing manager mentioned that Michael's does not give out money until lawyers are involved.
The manager said he was going to talk to the diistrict manager and get back to me, but hasnt yet.
The manager said he was going to talk to the diistrict manager and get back to me, but hasnt yet.
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- ChapPKP
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i filed a complain at customer service and am working on a complaint with the better business burreau....if anyone has any other ideas please let me know...
now it is just at the place where I want to prove my point
now it is just at the place where I want to prove my point
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- analogtrash
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Re: Michael's Fuct my Frame Job and my print
I still think you may be able to get some sort of compensation from them but you won't get anywhere talking to managers. You have to write to someone in customer relations at their corporate headquarters...Send a hard copy letter that is well written. No emails or phonecalls. The goal is to get the peon (no offense) who reads it to be concerned enough to take it to the "higher ups" for further review. Pull out all of the stops..."I've been coming here for years"..."I tell everyone I know to get stuff framed here"..."I'm just looking to be a long-term loyal customer to a company that will take care of my concerns and admit when they have handled something inappropriately"..."Most of my prints were not Damaged; why was this one and should I be at fault for simply walking in to your store and paying you to preserve my artwork"...State truthful things about the damage done. Add photos. Mention that the managers have not handled the matter effectively or with respect.--This turns the focus away from your isolated incident and towards a company problem that could affect a lot of potential customers. It needs to look like you spent a whole lot of time and energy on it so that they don't think you will be discouraged and drop the case. Keep bothering them.
Then again, it is Michael's. I wouldn't be surprised if their response was...."Why in the hell would you bring any quality artwork in here to be framed?"- ---But still worth a shot. They should at least refund you for the cost of the custom frame job.
Then again, it is Michael's. I wouldn't be surprised if their response was...."Why in the hell would you bring any quality artwork in here to be framed?"- ---But still worth a shot. They should at least refund you for the cost of the custom frame job.
- ChapPKP
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Does anyone have a mint Turin Scam unframed that they could send me pics of?
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Re: Michael's Fuct my Frame Job and my print
that sux bro-analogtrash wrote:I still think you may be able to get some sort of compensation from them but you won't get anywhere talking to managers. You have to write to someone in customer relations at their corporate headquarters...Send a hard copy letter that is well written. No emails or phonecalls. The goal is to get the peon (no offense) who reads it to be concerned enough to take it to the "higher ups" for further review. Pull out all of the stops..."I've been coming here for years"..."I tell everyone I know to get stuff framed here"..."I'm just looking to be a long-term loyal customer to a company that will take care of my concerns and admit when they have handled something inappropriately"..."Most of my prints were not Damaged; why was this one and should I be at fault for simply walking in to your store and paying you to preserve my artwork"...State truthful things about the damage done. Add photos. Mention that the managers have not handled the matter effectively or with respect.--This turns the focus away from your isolated incident and towards a company problem that could affect a lot of potential customers. It needs to look like you spent a whole lot of time and energy on it so that they don't think you will be discouraged and drop the case. Keep bothering them.
Then again, it is Michael's. I wouldn't be surprised if their response was...."Why in the hell would you bring any quality artwork in here to be framed?"- ---But still worth a shot. They should at least refund you for the cost of the custom frame job.
all good stuff in there with what analagtrash mentioned.
dont forget copies of the work orders/invoices.
- swellstylez
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Re: Michael's Fuct my Frame Job and my print
Do you work in customer service? Very sound advice. Good luck!analogtrash wrote:I still think you may be able to get some sort of compensation from them but you won't get anywhere talking to managers. You have to write to someone in customer relations at their corporate headquarters...Send a hard copy letter that is well written. No emails or phonecalls. The goal is to get the peon (no offense) who reads it to be concerned enough to take it to the "higher ups" for further review. Pull out all of the stops..."I've been coming here for years"..."I tell everyone I know to get stuff framed here"..."I'm just looking to be a long-term loyal customer to a company that will take care of my concerns and admit when they have handled something inappropriately"..."Most of my prints were not Damaged; why was this one and should I be at fault for simply walking in to your store and paying you to preserve my artwork"...State truthful things about the damage done. Add photos. Mention that the managers have not handled the matter effectively or with respect.--This turns the focus away from your isolated incident and towards a company problem that could affect a lot of potential customers. It needs to look like you spent a whole lot of time and energy on it so that they don't think you will be discouraged and drop the case. Keep bothering them.
Then again, it is Michael's. I wouldn't be surprised if their response was...."Why in the hell would you bring any quality artwork in here to be framed?"- ---But still worth a shot. They should at least refund you for the cost of the custom frame job.
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Re: Michael's Fuct my Frame Job and my print
swellstylez wrote:Do you work in customer service? Very sound advice. Good luck!analogtrash wrote:I still think you may be able to get some sort of compensation from them but you won't get anywhere talking to managers. You have to write to someone in customer relations at their corporate headquarters...Send a hard copy letter that is well written. No emails or phonecalls. The goal is to get the peon (no offense) who reads it to be concerned enough to take it to the "higher ups" for further review. Pull out all of the stops..."I've been coming here for years"..."I tell everyone I know to get stuff framed here"..."I'm just looking to be a long-term loyal customer to a company that will take care of my concerns and admit when they have handled something inappropriately"..."Most of my prints were not Damaged; why was this one and should I be at fault for simply walking in to your store and paying you to preserve my artwork"...State truthful things about the damage done. Add photos. Mention that the managers have not handled the matter effectively or with respect.--This turns the focus away from your isolated incident and towards a company problem that could affect a lot of potential customers. It needs to look like you spent a whole lot of time and energy on it so that they don't think you will be discouraged and drop the case. Keep bothering them.
Then again, it is Michael's. I wouldn't be surprised if their response was...."Why in the hell would you bring any quality artwork in here to be framed?"- ---But still worth a shot. They should at least refund you for the cost of the custom frame job.
If you really want to scare the bejeezuz out of them.....CC a lawyer on the letter. Make sure you mention you have cc-ed your attorney and hope to end this nicely.
- analogtrash
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Re: Michael's Fuct my Frame Job and my print
I don't work in customer relations but I know what companies look for and like to hear when handling disputes of this nature. I had to do a good number of case studies on the matter while I was in school. I've also filed a good number myself, and I've found that certain methodologies work better than others. In my opinion, companies don't really get scared by lawyers, threats, etc. unless they view themselves at risk in terms of liability. If a company does not feel liable, they have no reason to respond to a threat because they think that you would lose if any real litigation took place, and they also feel that they have already permanently lost you as a customer. Companies care about retaining customers, and if you give them reason to belive that they can secure future business and referral from you, they will be much more likely to try and come up with a way to save face. You have to make sure that you extend them this option. This usually results in some sort of settlement in your favor. It is not always the full amount, but it is better than nothing. You still have to get to the right people who are empowered to give you that settlement. And like I said if you threaten a company that knows it isn't liable, nothing is what you will get 9 times out of 10.submethod wrote:swellstylez wrote:Do you work in customer service? Very sound advice. Good luck!analogtrash wrote:I still think you may be able to get some sort of compensation from them but you won't get anywhere talking to managers. You have to write to someone in customer relations at their corporate headquarters...Send a hard copy letter that is well written. No emails or phonecalls. The goal is to get the peon (no offense) who reads it to be concerned enough to take it to the "higher ups" for further review. Pull out all of the stops..."I've been coming here for years"..."I tell everyone I know to get stuff framed here"..."I'm just looking to be a long-term loyal customer to a company that will take care of my concerns and admit when they have handled something inappropriately"..."Most of my prints were not Damaged; why was this one and should I be at fault for simply walking in to your store and paying you to preserve my artwork"...State truthful things about the damage done. Add photos. Mention that the managers have not handled the matter effectively or with respect.--This turns the focus away from your isolated incident and towards a company problem that could affect a lot of potential customers. It needs to look like you spent a whole lot of time and energy on it so that they don't think you will be discouraged and drop the case. Keep bothering them.
Then again, it is Michael's. I wouldn't be surprised if their response was...."Why in the hell would you bring any quality artwork in here to be framed?"- ---But still worth a shot. They should at least refund you for the cost of the custom frame job.
If you really want to scare the bejeezuz out of them.....CC a lawyer on the letter. Make sure you mention you have cc-ed your attorney and hope to end this nicely.
Re:
Interesting point. But, I would counter that due to the nature of getting something framed and not being able to examine it, at least until you decide you don't want the frame anymore that you just paid for, they should be amenable to "late" complaints.illyanadmc wrote:did they say why? i wonder if the reason is that it has been so long since you got them framed that there really is no way for you to prove that michael's did the damage. not that i am okay with the outcome, but i am just thinking of reasons why they might give you that unfortunate response.
Re:
Small claims court.ChapPKP wrote:i filed a complain at customer service and am working on a complaint with the better business burreau....if anyone has any other ideas please let me know...
now it is just at the place where I want to prove my point
Re: Re:
that what I said!robotoil wrote:Small claims court.ChapPKP wrote:i filed a complain at customer service and am working on a complaint with the better business burreau....if anyone has any other ideas please let me know...
now it is just at the place where I want to prove my point
stinkypete wrote:Just so I'm on record Zanzi if you really are a 300 pound 46 year old aircondition salesman with bad teeth and a hairy back we are all going to be seriously weirded out, maybe permanently....
Dizzyegg05 wrote:I only ever click this thread to re read pages 1 and 2. Jordan v Zanzi was epic
Re: Re:
No one has the time or energy to go to court. I think you are on the right track. There is no harm in CC a lawyer on it. I have had issues with my own business with vendors. A nice CC always help. It only means you have legal counsel and that you are serious. Again, up to you.zanzi123 wrote:that what I said!robotoil wrote:Small claims court.ChapPKP wrote:i filed a complain at customer service and am working on a complaint with the better business burreau....if anyone has any other ideas please let me know...
now it is just at the place where I want to prove my point
- ChapPKP
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The district manager left me a message today and said she had to forward my complaint to the Complaint Person and I should be hearing from them in the next few days.
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- Patillac13
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Re:
Good luck, man, hopefully this all ends on a positive note!ChapPKP wrote:The district manager left me a message today and said she had to forward my complaint to the Complaint Person and I should be hearing from them in the next few days.
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I used to be a customer service rep and let me tell you, you will catch more Bee's with honey than vinegar. Sorry to hear about your experience at MikeDonalds, although you helped save a lot of other people the trouble of dealing with the same problem. Hopefully they will do the right thing by you. One of the most effective things to do you have already done, file a complaint with the BBB. Big companies don't like hearing from them, thats probably why they got back to you. Use logic and stay calm this is what usually works for me... Good Luck..
- ChapPKP
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Re: Michael's Fuct my Frame Job and my print
Things are looking good...fingers crossed....
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- ChapPKP
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Re: Michael's Fuct my Frame Job and my print
My Michael's Saga has officially come to an end. I recieved a check in the mail today reinbursting me for the average price of the print and cost of framing. I honestly was not expecting this.
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Re: Michael's Fuct my Frame Job and my print
YAY!ChapPKP wrote:My Michael's Saga has officially come to an end. I recieved a check in the mail today reinbursting me for the average price of the print and cost of framing. I honestly was not expecting this.
Congrats buddy!
stinkypete wrote:Just so I'm on record Zanzi if you really are a 300 pound 46 year old aircondition salesman with bad teeth and a hairy back we are all going to be seriously weirded out, maybe permanently....
Dizzyegg05 wrote:I only ever click this thread to re read pages 1 and 2. Jordan v Zanzi was epic
- Patillac13
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Re: Michael's Fuct my Frame Job and my print
Awesome news, very nice!ChapPKP wrote:My Michael's Saga has officially come to an end. I recieved a check in the mail today reinbursting me for the average price of the print and cost of framing. I honestly was not expecting this.
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