Thank you for contacting us about your shipping concerns. We are working on an international distributor for our print releases which may be a more appealing choice for you in the future. At present, we are staying with UPS as our international carrier.
that sucks, i am gonna have to pick and choose as well now. the drive to the warehouse is easily 30-45 minutes pending traffic...
Deloused wrote:UPS wants to charge me 70euros for extra shipping service
What? That is $94 US. Is that above and beyond what you already paid OG?
yes, that is what UPS wants in addition to what was paid to obey... hence the "extra shipping service"
i understand that obey is trying to streamline things on their end but forcing their fans to use UPS and sticking them with astronomical shipping/custom fees while ignoring pleas to change back is basically giving all the european fans the middle finger and telling them to f-off.
kind of sad that they refuse to listen to you guys.... if obey really wants to get prints in the hands of their fans and attempt to curb flipping then this is the opposite thing they should be doing.
Yes, they want to charge me 70euros...from that 20euros it´s normal (customs taxes) but the extra 50euros it´s for what they call "extra shipping service" i and don´t know what this mean...they told me that everytime that an order pass to the customs UPS charge a fixed value of 50euros only because it pass to the customs!!...i am paying a total of 132.60$ for shipping costs.....
Opps sorry my above post wasn't clear, suppose you bought the Parlor set for $90 US, how much would a $90 print be before UPS and after UPS started (in US if you could spare the moment to convert for me). I feel for you all a lot! I would like to know how much more are you are paying, I will email Obey and recommend they change for you also, this is unjust!!! We totally need a protest poster for this!
sas wrote:Opps sorry my above post wasn't clear, suppose you bought the Parlor set for $90 US, how much would a $90 print be before UPS and after UPS started (in US if you could spare the moment to convert for me). I feel for you all a lot! I would like to know how much more are you are paying, I will email Obey and recommend they change for you also, this is unjust!!! We totally need a protest poster for this!
yes, it´s the parlor set..with usps:90$ for the set plus +/- 30$ for shipping; with UPS:90$ for the set plus 38$ for shipping plus 94$ for extra shipping service...
sas wrote:Opps sorry my above post wasn't clear, suppose you bought the Parlor set for $90 US, how much would a $90 print be before UPS and after UPS started (in US if you could spare the moment to convert for me). I feel for you all a lot! I would like to know how much more are you are paying, I will email Obey and recommend they change for you also, this is unjust!!! We totally need a protest poster for this!
yes, it´s the parlor set..with usps:90$ for the set plus +/- 30$ for shipping; with UPS:90$ for the set plus 38$ for shipping plus 94$ for extra shipping service...
Oh my gosh!!!! That is awful, let me break it down some more:
Line Item| USPS| UPS| % Change
Print cost $90 $90 0%
shipping $30 $38 27%
Extra S/H $0 $94 NA Total| $120| $222| 85%
This is deplorable, OG's nice Euro customers are paying 85% more than with USPS for the same product!!!! It seems to me there is no added value to the customer, what a sad issue for core fans. Why not add a couple bucks to the cost of the fine arts and not mess with this low level Shipping and Handling crepe.
mr Revs wrote:If the above is the case, I have no doubt OG will look into other options. Rest easy.
i thought obey has already stated they are not changing but i can't find the post that said that.
yeah true, see below:
lepublicnme wrote:I finally get an answer from OG
Thank you for contacting us about your shipping concerns. We are working on an international distributor for our print releases which may be a more appealing choice for you in the future. At present, we are staying with UPS as our international carrier.
maden wrote:Are these extra fees just UPS handling fees or are they import tax/customs/VAT?
For me both customs and UPS fees. Customs fees im not bothered with, as i pay that whatever. It's the higher admin charge from UPS and the getting hold of my print from them is hard work that bothers me. Their shipping cost seems more expensive too.
maden wrote:Are these extra fees just UPS handling fees or are they import tax/customs/VAT?
Both for me too , never had to pay ANYTHING at all with USPS
Also USPS was much faster to get delivered and the package was in a better shape than UPS ,that one was beat up , luckily print was fine ,but if it had stayed a few days more or a few more attempted deliveries , would have probably been crushed , with USPS never had a problem on that either.
Finally received today the parlor set from UPS, the final value that they charged me was 80.29Euros=107.37usd..From that value only 32.20usd was for customs fees and taxes, the rest (75,17usd) was for "extra shipping service"...
For now, is more cheaper for me to buy on ebay...thank you so much Obey...
Same for me today, except i didnt see the UPS slip till this morning as it got delivered last night, so i have one opportunity left for UPS to deliver tomorrow that i changed to my work address. Im in meetings all day so hope i can still get it.
What sucks is, if i go away for a few days, il miss the print and it will go back to Obey. USPS used to give me about two weeks, plus i could collect from the depot close to me.
It would be nice for Obey to listen to it's international customers and change it back. Surely the support we have given over the years warrants this?
Deloused wrote:Finally received today the parlor set from UPS, the final value that they charged me was 80.29Euros=107.37usd..From that value only 32.20usd was for customs fees and taxes, the rest (75,17usd) was for "extra shipping service"...
For now, is more cheaper for me to buy on ebay...thank you so much Obey...
So is the below table correct (see above post if this makes no sense )
Line Item| USPS| UPS| % Change
Print cost $90 $90 0%
shipping $30 $38 27%
Extra S/H $0 $107 NA
Total| $120| $235| 96%
so you spent a tot of $235 USD for this print set? That is 96% more than you would have paid with USPS?
Deloused wrote:Finally received today the parlor set from UPS, the final value that they charged me was 80.29Euros=107.37usd..From that value only 32.20usd was for customs fees and taxes, the rest (75,17usd) was for "extra shipping service"...
For now, is more cheaper for me to buy on ebay...thank you so much Obey...
So is the below table correct (see above post if this makes no sense )
Line Item| USPS| UPS| % Change
Print cost $90 $90 0%
shipping $30 $38 27%
Extra S/H $0 $107 NA
Total| $120| $235| 96%
so you spent a tot of $235 USD for this print set? That is 96% more than you would have paid with USPS?
are all of you guys actually writing emails to obey explaining all the extra charges and fees and asking them to switch back to USPS? or are you all just venting here? i think your best option is to flood their email box with complaints because if you don't then they will think it's an isolated issue.