PLEASE can we change UPS back to USPS!

UPS got you down? eBay making you cry? Need to rant? Do it here.
Nothing more to add , the two previous answers sum it all perfectly , I cant agree more.

Only point I would like to say is that I too will have to drastically lower my print buying and Im like wondering whats the point now , Dont be surprised if you see a thread soon with my whole collection for sale.

Thanks theomethod for keeping us updated at least , and taking time to answer
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hercylicious
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TheOmethod wrote:
You should not be paying any delivery fees upon receiving your package. If you find that you have been charged for delivery fees above the duties and taxes imposed by your country contact us at orders@obeygiant.com. Be prepared to send evidence of such charges.



i sent to obey those evidences and i never got a reply back... :roll:
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Deloused
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Deloused wrote:
TheOmethod wrote:
You should not be paying any delivery fees upon receiving your package. If you find that you have been charged for delivery fees above the duties and taxes imposed by your country contact us at orders@obeygiant.com. Be prepared to send evidence of such charges.



i sent to obey those evidences and i never got a reply back... :roll:


everything is in
charged for delivery fees above the duties and taxes imposed by your country
which in France is not the case, they only ask for custom fees...

XXXX
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lepublicnme
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in Portugal they charge me for "extra shipping service"..... :|
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Deloused
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sas wrote:Opps sorry my above post wasn't clear, suppose you bought the Parlor set for $90 US, how much would a $90 print be before UPS and after UPS started (in US if you could spare the moment to convert for me). I feel for you all a lot! I would like to know how much more are you are paying, I will email Obey and recommend they change for you also, this is unjust!!! We totally need a protest poster for this!


To answer your question, we have not increased, or changed in any way, our shipping charges since the switch to UPS.
JasprAtObey
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JasprAtObey wrote:
sas wrote:Opps sorry my above post wasn't clear, suppose you bought the Parlor set for $90 US, how much would a $90 print be before UPS and after UPS started (in US if you could spare the moment to convert for me). I feel for you all a lot! I would like to know how much more are you are paying, I will email Obey and recommend they change for you also, this is unjust!!! We totally need a protest poster for this!


To answer your question, we have not increased, or changed in any way, our shipping charges since the switch to UPS.

Jaspr,

what you don't seem to realize is that just because YOUR shipping charges have not changed for international buyers doesn't mean that the cost hasn't changed for those international buyers to actually receive their prints.

UPS is charging ADDITIONAL delivery fees on top of customs fees. what people are saying is that they have no problem paying YOUR shipping fees as well as the customs fees but they do not want to have to pay ADDITIONAL shipping fees that are being added on by UPS.

right now they are paying your shipping fees + customs fees + additional UPS shipping fees.... there is absolutely no reason why they should have to pay additional shipping fees.
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conartstudio
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fribhey wrote:
JasprAtObey wrote:
sas wrote:Opps sorry my above post wasn't clear, suppose you bought the Parlor set for $90 US, how much would a $90 print be before UPS and after UPS started (in US if you could spare the moment to convert for me). I feel for you all a lot! I would like to know how much more are you are paying, I will email Obey and recommend they change for you also, this is unjust!!! We totally need a protest poster for this!


To answer your question, we have not increased, or changed in any way, our shipping charges since the switch to UPS.

Jaspr,

what you don't seem to realize is that just because YOUR shipping charges have not changed for international buyers doesn't mean that the cost hasn't changed for those international buyers to actually receive their prints.

UPS is charging ADDITIONAL delivery fees on top of customs fees. what people are saying is that they have no problem paying YOUR shipping fees as well as the customs fees but they do not want to have to pay ADDITIONAL shipping fees that are being added on by UPS.

right now they are paying your shipping fees + customs fees + additional UPS shipping fees.... there is absolutely no reason why they should have to pay additional shipping fees.


W agree that it is wrong for UPS to be charging these "mystery" fees and we are looking into why this is happening. This was not our understanding when we decided to use their services. We switched to UPS for several reasons and high on the list was improved efficiency, also, we would not have to raise our shipping prices for our customers. As I said, we were not aware that UPS charges extra fees beyond duties and taxes. If more of you can provide invoices for these fees so that I can pass them on to UPS (as proof) it would be very helpful. (Our UPS contacts were just as surprised as I was to hear of these fees) Please send them to orders@obeygiant.com as soon as possible and make sure your tracking number is on there too.
Also, some of you have mentioned that UPS only makes 3 delivery attempts. It is the same for US domestic shipments, FYI.
JasprAtObey
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Deloused wrote:
TheOmethod wrote:
You should not be paying any delivery fees upon receiving your package. If you find that you have been charged for delivery fees above the duties and taxes imposed by your country contact us at orders@obeygiant.com. Be prepared to send evidence of such charges.



i sent to obey those evidences and i never got a reply back... :roll:

Thank you for sending it, we have not heard back from ups and therefore, nothing to tell you yet.
JasprAtObey
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I have thrown mine away and I don't care if UPS delivers up to 3 times in the US, USPS is better. Why is OG repeatedly telling us it's a better service for us when everyone is disagreeing! It's not, the whole process for me is a knightmare, please listen to your customers.
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slidingaround
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slidingaround wrote:I have thrown mine away and I don't care if UPS delivers up to 3 times in the US, USPS is better. Why is OG repeatedly telling us it's a better service for us when everyone is disagreeing! It's not, the whole process for me is a knightmare, please listen to your customers.

+1 !!

XXXX
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lepublicnme
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lepublicnme wrote:
slidingaround wrote:I have thrown mine away and I don't care if UPS delivers up to 3 times in the US, USPS is better. Why is OG repeatedly telling us it's a better service for us when everyone is disagreeing! It's not, the whole process for me is a knightmare, please listen to your customers.

+1 !!

XXXX


+2 !!
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hercylicious
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fribhey wrote:
JasprAtObey wrote:
sas wrote:Opps sorry my above post wasn't clear, suppose you bought the Parlor set for $90 US, how much would a $90 print be before UPS and after UPS started (in US if you could spare the moment to convert for me). I feel for you all a lot! I would like to know how much more are you are paying, I will email Obey and recommend they change for you also, this is unjust!!! We totally need a protest poster for this!


To answer your question, we have not increased, or changed in any way, our shipping charges since the switch to UPS.

Jaspr,

what you don't seem to realize is that just because YOUR shipping charges have not changed for international buyers doesn't mean that the cost hasn't changed for those international buyers to actually receive their prints.

UPS is charging ADDITIONAL delivery fees on top of customs fees. what people are saying is that they have no problem paying YOUR shipping fees as well as the customs fees but they do not want to have to pay ADDITIONAL shipping fees that are being added on by UPS.

right now they are paying your shipping fees + customs fees + additional UPS shipping fees.... there is absolutely no reason why they should have to pay additional shipping fees.



It is confrontational posts like this that cause us not to respond to certain matters.
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TheOmethod
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TheOmethod wrote:
fribhey wrote:
JasprAtObey wrote:
sas wrote:Opps sorry my above post wasn't clear, suppose you bought the Parlor set for $90 US, how much would a $90 print be before UPS and after UPS started (in US if you could spare the moment to convert for me). I feel for you all a lot! I would like to know how much more are you are paying, I will email Obey and recommend they change for you also, this is unjust!!! We totally need a protest poster for this!


To answer your question, we have not increased, or changed in any way, our shipping charges since the switch to UPS.

Jaspr,

what you don't seem to realize is that just because YOUR shipping charges have not changed for international buyers doesn't mean that the cost hasn't changed for those international buyers to actually receive their prints.

UPS is charging ADDITIONAL delivery fees on top of customs fees. what people are saying is that they have no problem paying YOUR shipping fees as well as the customs fees but they do not want to have to pay ADDITIONAL shipping fees that are being added on by UPS.

right now they are paying your shipping fees + customs fees + additional UPS shipping fees.... there is absolutely no reason why they should have to pay additional shipping fees.



It is confrontational posts like this that cause us not to respond to certain matters.

o,
that wasn't confrontational at all... at what point was i attacking anyone. Jaspr said "we have not increased, or changed in any way" and I pointed out that wasn't what people were/are complaining about, it's the additional fees that UPS is slamming all the international buyers with. there have been at least two posts from you/jaspr/weston stating that you aren't changing back and to me that seems like a slap in the face to a portion of your loyal fans.

fyi, i'm not an international buyer, i just don't think it's fair that they are being forced to pay more to receive the print then the price print itself. it's cheaper for these fans to support flipping and buy off of ebay then it is to buy from the source itself - that's just wrong and i'm sorry if you disagree.
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conartstudio
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Seems like we are really gonna be stuck with UPS ....
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hercylicious
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hercylicious wrote:Seems like we are really gonna be stuck with UPS ....


Lame!
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slidingaround
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meanwhile in Europe and outside Usa , Obey Customers are crying :lol:

Imag
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hercylicious
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I was thinking exactly the same. :)
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slidingaround
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bye bye

Imag

hello

Imag

XXXX
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lepublicnme
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lol someone with photoshop skills needs to edit that ebay logo into obay :D :D
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hercylicious
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hercylicious wrote:lol someone with photoshop skills needs to edit that ebay logo into obay :D :D



:lol:


Imag
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slidingaround
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:lol: :lol: priceless , wonderful :D
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hercylicious
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slidingaround wrote:
hercylicious wrote:lol someone with photoshop skills needs to edit that ebay logo into obay :D :D

:lol:
Imag

Tweaked :wink:
Imag

i wish all of international peeps good luck and hope the extra charges that UPS is charging you all gets sorted out.
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conartstudio
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Nice one Frib, thanks for backing us guys, apreciated. ;)
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slidingaround
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NICE !!

XXXX
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lepublicnme
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JasprAtObey wrote:
Deloused wrote:
TheOmethod wrote:
You should not be paying any delivery fees upon receiving your package. If you find that you have been charged for delivery fees above the duties and taxes imposed by your country contact us at orders@obeygiant.com. Be prepared to send evidence of such charges.



i sent to obey those evidences and i never got a reply back... :roll:

Thank you for sending it, we have not heard back from ups and therefore, nothing to tell you yet.

any news about this?
thanks...
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Deloused
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