These Parties Disgust Me as well as Obey Customer Service!

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ottomatik71
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These Parties Disgust Me as well as Obey Customer Service!

Post by ottomatik71 »

Let me start by saying that I hope this is the right section for this thread.

So- the day my TPDM print arrived from ObeyG, tube was not damaged.
Upon unrolling said print, I discovered this:
Image
notice the line of varnish(?) and the ink smears.
Yesterday I sent my 5th email to them and I have yet to hear ANYTHING!
Is this normal?
I love the image/print, and now I'm afraid all the AP prints will be gone and the will give me the option of keeping it as is, or a refund.
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conartstudio
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Re: These Parties Disgust Me a well as Obey Customer Service

Post by conartstudio »

You are aware that most of the crew is in NY right now don't you? What email address have you been using?
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whyhoo
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by whyhoo »

Patience grasshopper.
on point like a decimalist?
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theBrain
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by theBrain »

customer service is usually pretty good about these matters. there aren't too many people working at obey and i'm sure they have been in nyc for the past week helping shep with the murals, pop up store and art show.
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ottomatik71
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Re: These Parties Disgust Me a well as Obey Customer Service

Post by ottomatik71 »

fribhey wrote:You are aware that most of the crew is in NY right now don't you? What email address have you been using?
Uh, you are aware that these were received around 4-5 weeks ago?
I sent the first email 15 min after I opened the tube.(with photos)
The email given on the OG site.
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ottomatik71
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by ottomatik71 »

whyhoo wrote:Patience grasshopper.
I'm not a grasshopper, you fruit fly! :wink:
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whyhoo
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Re: These Parties Disgust Me a well as Obey Customer Service

Post by whyhoo »

ottomatik71 wrote:
fribhey wrote:You are aware that most of the crew is in NY right now don't you? What email address have you been using?
Uh, you are aware that these were received around 4-5 weeks ago?
I sent the first email 15 min after I opened the tube.(with photos)
The email given on the OG site.

File a claim with ups... that's what they're gonna tell you to do. Once you do, they'll send you a replacement. You may or may not get to keep the damaged print.

I will take that fruit fly comment as a compliment. I proudly regenerate myself on ebeans often.
on point like a decimalist?
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guyute73
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by guyute73 »

If it's not issues from the tube being damaged, why would it to get replaced via a UPS claim, this is clearly and issue of printing issues not delivery damage.

I had similar scuffs on mine as well, not anywhere near as bad as the ones in the photos, but I didn't think OG would replace it so I didn't even bother.

ottomatik, please keep us updated on the outcome.
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by whyhoo »

I wouldn't be giving my advice if it hadn't happened to me before! I can't guarantee it will play out he same as it did for me, but that's what happened in my case.
on point like a decimalist?
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guyute73
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by guyute73 »

Gotcha, just seems weird to me that it would be dealt with in that way.
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by vvk »

ottomatik71 wrote:Let me start by saying that I hope this is the right section for this thread.

So- the day my TPDM print arrived from ObeyG, tube was not damaged.
Upon unrolling said print, I discovered this:
Image
notice the line of varnish(?) and the ink smears.
Yesterday I sent my 5th email to them and I have yet to hear ANYTHING!
Is this normal?
I love the image/print, and now I'm afraid all the AP prints will be gone and the will give me the option of keeping it as is, or a refund.
yo,
Im sure those guys are pretty busy right about now,
however If you that bent out of shape about it, ill trade you mine for yours.
mine is in excellent shape went straight from tube to being layed flat.
my only request is that you cover shipping from me to you and from you to me.
Why would i do such a thing? simple.... I like this print alot and being a artist and printer myself I especially appreciate the rarity of a reject that makes it past the QC process.
let me know.
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ottomatik71
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by ottomatik71 »

vvk wrote:
ottomatik71 wrote:Let me start by saying that I hope this is the right section for this thread.

So- the day my TPDM print arrived from ObeyG, tube was not damaged.
Upon unrolling said print, I discovered this:
Image
notice the line of varnish(?) and the ink smears.
Yesterday I sent my 5th email to them and I have yet to hear ANYTHING!
Is this normal?
I love the image/print, and now I'm afraid all the AP prints will be gone and the will give me the option of keeping it as is, or a refund.
yo,
Im sure those guys are pretty busy right about now,
however If you that bent out of shape about it, ill trade you mine for yours.
mine is in excellent shape went straight from tube to being layed flat.
my only request is that you cover shipping from me to you and from you to me.
Why would i do such a thing? simple.... I like this print alot and being a artist and printer myself I especially appreciate the rarity of a reject that makes it past the QC process.
let me know.
being a printe myself also, I mark these "rarity of a reject" prints as such- reject. Not one of the numbered edition.
Thanks for the offer, but I'll just wait and see what happens with their communication. As I stated earlier after 4 and a half weeks of waiting for a response, what's a few more.
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ottomatik71
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by ottomatik71 »

This matter has been taken care of, the threAd can be locked or deleted.
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by cybernigel »

ottomatik71 wrote:This matter has been taken care of, the threAd can be locked or deleted.
Glad to hear it worked out. Enjoy the print.
The Lincoln Squirrel has been assassinated! - Kent Brockman
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ottomatik71
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by ottomatik71 »

cybernigel wrote:
ottomatik71 wrote:This matter has been taken care of, the threAd can be locked or deleted.
Glad to hear it worked out. Enjoy the print.
thanks!
I love the print, but with the issues mine had, those flaws were like a magnet to my eyes!
They are sending me a replacement, once I send mine back.
It's just annoying that it had to resort to me creating a thread to get a response after 5 weeks of sending them emails.
But as I stated, all is well!!!!!
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TheOmethod
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Re: These Parties Disgust Me as well as Obey Customer Servic

Post by TheOmethod »

ottomatik71 wrote:
cybernigel wrote:
ottomatik71 wrote:This matter has been taken care of, the threAd can be locked or deleted.
Glad to hear it worked out. Enjoy the print.
thanks!
I love the print, but with the issues mine had, those flaws were like a magnet to my eyes!
They are sending me a replacement, once I send mine back.
It's just annoying that it had to resort to me creating a thread to get a response after 5 weeks of sending them emails.
But as I stated, all is well!!!!!
We apologize for the delay. We were overwhelmed by work with the NYC show that it took us a bit longer to respond.
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